At Isadora Focus, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, your item must be in its original packaging, unused, and in the same condition that you received it.
To initiate a return, please contact our support team at
with your order number and reason for return. Our team will guide you through the return process.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or damaged. In such cases, we will cover the return shipping fee.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days, and a credit will be applied to your original method of payment (if applicable) or via store credit.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, contact us within 7 days of delivery at
Late or Missing Refunds
If you haven’t received a refund after 7 business days, first check your bank account again. Then contact your bank or payment provider—it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please reach out to us at